Frequently Asked Question

  • Yes, all participants/members/guests must sign the waiver as a condition of registration and participation. Click here to review the waiver.

  • Ottawa Sports Privacy Policy

    Effective Date: 2025/01/01

    Ottawa Sports (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our athletes, families, staff, and website users. This Privacy Policy explains how we collect, use, and disclose your personal information and your rights regarding that information.

    1. Information We Collect
    We may collect personal information including, but not limited to:

    • Names, addresses, emails, and phone numbers

    • Payment information

    • Health and medical information (for coaching, emergency, or insurance purposes)

    • Website usage data (cookies, analytics, and other tracking technologies)

    2. How We Collect Information
    We collect personal information through:

    • Online registration and contact forms

    • In-person registration and events

    • Emails, phone calls, and other communications

    • Our website through cookies and tracking tools

    3. How We Use Information
    We use personal information for purposes including:

    • Coaching, program management, and athlete support

    • Billing, registration, and administrative purposes

    • Communication regarding programs, events, and services

    • Health and safety management

    • Website improvement and analytics

    4. Sharing Information
    We do not sell or rent your personal information. We may share basic or necessary information only in limited circumstances, including:

    • Medical emergencies to ensure proper care

    • Partner resorts or insurance providers for program participation

    • As required by law or to protect our legal rights

    5. Data Retention
    We retain personal information for 3 to 5 years after collection, depending on the type of information and program requirements, unless a longer retention period is required by law.

    6. Your Rights
    You have the right to:

    • Access and review your personal information

    • Request corrections to your information

    • Request deletion of your information

    • Opt out of marketing or communication messages

    To exercise your rights, please contact us at info@ottawa-sports.ca.

    7. Cookies and Tracking
    Our website may use cookies and other tracking technologies to improve user experience and gather analytics. You may adjust your browser settings to refuse cookies, though some website functionality may be affected.

    8. Security
    We take reasonable measures to protect personal information from unauthorized access, use, or disclosure.

    9. Updates to this Policy
    We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date.

  • By using our website, you agree to the following terms:

    • Use of Site: You may use our website for personal, non-commercial purposes only. Do not copy, reproduce, or distribute our content without permission.

    • Programs & Services: Registration for programs or lessons via this website is subject to our program policies, including refunds, cancellations, and waivers.

    • Accuracy of Information: We strive to provide accurate information, but we do not guarantee that all content is complete or error-free.

    • Limitation of Liability: Ottawa Sports is not responsible for any damages arising from your use of our website or participation in programs.

    • Intellectual Property: All content, logos, images, and materials on this site are property of Ottawa Sports or have rights, and are protected by copyright law.

    By using this website, you agree to follow these terms. If you do not agree, please do not use the site.

  • Our sites use cookies and tracking technologies to improve user experience and collect analytics.

    • Types of Cookies: Essential cookies for site functionality, and optional cookies for analytics and website improvements.

    • Your Choices: You may disable cookies in your browser settings, but some features of the site may not work properly.

    • Privacy: We do not share your personal information collected through cookies with third parties for marketing purposes.

    By continuing to use our website, you consent to the use of cookies as described above.